Refund policy

IRRAKIDS is operated by MORAVID LLC, a Wyoming limited liability company.

Return requests

You may request an eligible return within 30 days after receiving your order. Contact irrakids@gmail.com with your order number, the item and the reason for return. Products must be returned in their original packaging with all included accessories.

Contact us for return instructions and the correct return address before sending any goods. The company mailing address in our contact information is not a return warehouse.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. For an error on our part, including incorrect items or packaging errors, we cover the shipping costs associated with returning and replacing the affected item.

Sizing and exchanges

Please check the product sizing information before ordering. If you select the wrong size or request an exchange because you change your mind, you are responsible for the return and exchange shipping costs. Contact us to arrange an exchange.

Exceptions

Sale items and gift cards are excluded from change-of-mind returns under our current policy. This does not affect applicable rights concerning damaged, defective or incorrectly supplied items.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are processed to the original payment method within 7 business days of receiving the returned item. Your bank or payment provider may take additional time to post the refund. Original shipping fees are non-refundable, except where our error or applicable law requires otherwise.

Cancellation requests

To request cancellation, email us as soon as possible with your order number. We will check whether processing or dispatch can still be stopped and confirm the outcome. A cancellation request is not confirmed until we reply. If the order has already shipped, the return policy applies.

Contact

Email: irrakids@gmail.com
Phone: +212 80-8561774
WhatsApp: +212 643273055

Nothing in this policy limits rights that cannot be excluded under applicable law.